Q1. Are The Celvora products original?
Yes. All products are 100% original, and we use real photos. Color and detailing match what you see on our website.
Q2. What payments do you accept?
We accept major Credit/Debit Cards, PayPal, and Apple Pay.
Q3. What is the delivery time?
USA and Canada deliveries typically arrive within 7–12 business days.
Q4. What is your return and exchange policy?
Returns, exchanges, and refunds are available under specific conditions. Please refer to our official Return & Refund Policy for full details.
Q5. How do I request a return or exchange?
Email us at support@thecelvora.com with your order number and issue details, or message us on Instagram.
Q6. Can I track my order?
Yes. Tracking details are sent via email or SMS once your order has been shipped.
Q7. I’m unsure about sizing. What should I do?
Refer to our size chart or contact us at support@thecelvora.com. You may also message us on Instagram for quick assistance.
Q8. Are there any hidden charges?
No. We do not apply any hidden fees.
Q9. Do you offer bulk or custom orders?
Yes. We provide bulk, wedding, and group orders. Contact us through email or Instagram for details.
Q10. What if I receive a damaged product?
Please share a clear unboxing video within 48 hours of delivery. Once verified, we will process a replacement.
Q11. How can I contact support?
Email: support@thecelvora.com
Instagram: @the_celvora